UK callers, you can call us for 10p per minute on: 
Frequently Asked Questions
“What time is check-in and check-out?"
15:00 check-in and 11:00 check out. Arrangements for an earlier check-in or a later check-out may be possible, depending on availability and previous notice. This may only be arranged the day before your check-in or check-out, as our availability changes rather quickly. The reservation department can not guarantee either one, please contact the local office for arrangements.
"Is the Price per Apartment or per person?"
In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person.
"Do all apartments have double beds?"
Most apartments have double beds or a set of singles that can be pushed together to create a double bed.
"Is breakfast included?"
No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area.
"Is there a lift?"
Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.
"Are the apartments safe?"
Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city.
"Can I bring a pet?"
No, sorry no pets allowed
"How many people can share 1 apartment?"
Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8.
"How do I pay?"
To confirm a booking our reservations center will ask for credit card details. Some reservations will require a prepayment. The total amount or the remaining balance will be due upon arrival to the apartment and you will be specifically notified in your voucher what payment policies apply. In order to use bank transfer, please ask for bank details.
"How long has your company existed?"
In early summer 2000 the company was founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services all throughout Europe and are experienced to make your stay safe and pleasurable.
"Do I get fresh towels and bed linen?"
Yes, and much more.
"What does the check-in look like?"
When you arrive in London you MUST call us 30 minutes before reaching the apartment. Dial the phone number previously indicated on your confirmation voucher. All our guests will be met at their apartment. There you will fulfill the payment and receive your keys. Some of the apartments will require a security deposit. With this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for loss of keys, for additional cleaning if necessary or for calling upon staff to carry out unnecessary duties. The deposit will be refunded after inspection.
"Are the apartments near the centre?"
To learn more email us at London@apartmentsapart.com
"How do I secure my booking?"
Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details. If you have not received a confirmation mail within a few business hours after sending your credit card details, please contact us. These details can also be safely sent to us by fax or simply phoned to our booking department during our working hours.
