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Frequently Asked Questions
"Is the Price per Apartment or per person?"
In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person.
"Do all apartments have double beds?"
Most apartments have double beds or a set of singles that can be pushed together to create a double bed.
"Is breakfast included?"
No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area.
"Is there a lift?"
Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.
"Are the apartments safe?"
Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city.
"Can I bring a pet?"
No, sorry no pets allowed
"How many people can share 1 apartment?"
Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8.
"How can I make my reservation with minimum delay?"
The best and the easiest way is to book a chosen apartment online by providing credit card details in the special safe form. You can also send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.
"How long has your company existed?"
In early summer 2000 the company was founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services all throughout Europe and are experienced to make your stay safe and pleasurable.
"Do I get fresh towels and bed linen?"
Yes, and much more.
"What does the check-in look like?"
Your voucher will specify exact instructions to follow. For certain apartments you will be asked to just make your way to our office, open 9:00-20:00 Mon-Fr and 9:00-18:00 weekends and most holidays. Outside office hours Guests are asked to phone 30 min. before reaching office so that one of our representatives can make his way to meet you. There, you are asked to fill in our Guest form, facilitate the payment. We provide you with your keys and a map. On the guest form you are asked to fill in your cc details. By doing this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for not returning keys (which will result in a charge of 20 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to carry out unnecessary duties (15 euro per hour including traveling). If you do not wish your card to be used for this purpose, you are asked to pay a cash deposit of 150 euro (exclusive apartments 300 euro) which will be refunded by appointment when you leave. Other apartments will always require the 30 min. advance call. In these cases, you would be meeting the landlord at the apartment.
"Are there any additional fees?"
e.Change in your confirmed reservation such as reduction of
number of guests or of number of nights, will be subject to a 20 euro
administration fee.
“What time is check-in and check-out?"
13:00 check-in to apartment and 11:00 check out from apartment. If you arrive at office before 13:00 all formalities can be settled right away. In some cases it is possible to store your bags there until 13:00, or until a further moment when you wish to check-in to the apartment, but it can only be arranged on your arrival.
On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival.
Regarding the check-out, if you have a later departure time of your plane, train etc. sometimes it is possible to leave your luggage in the office between 11:00 and 20:00. However, please, be aware that this can be arranged only on your departure day. The apartment unfortunately must be vacated at 11:00, due to following arrivals.
CANCELLATION POLICY
In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.
"How do I secure my booking?"
Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will ask you for your credit card number and expiry date. Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details. If you have not received a confirmation mail within a few business hours, please contact us. These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours.
"How do I pay?"
Payment in Euros is payable upon arrival at the office. Cash is the preferred method of payment. Due to charges made by credit (and debit) card companies there is a 2.8% charge for most credit card payments (Amex 4.2%). Please, bring a photocopy of a picture ID of any person paying by credit card.
